Shipping policy

Last updated: August 30, 2026

At Aquion, we work to ensure that your products are prepared and shipped quickly and securely. This Shipping Policy describes the delivery times and conditions applicable to orders placed through our online store.

1. Order Processing

After payment has been confirmed, the order will be prepared and shipped within 24 to 48 business hours.

The processing period corresponds to the time required to pick, prepare, and hand over the order to the carrier.

Orders placed on weekends, holidays, or during periods of high demand may experience changes to the processing time.

2. Delivery Time

After shipment, orders have an estimated delivery time of 5 to 7 business days.

The delivery period begins once the order has actually been shipped by Aquion.

The delivery times provided are estimates and may vary due to external factors, including carrier delays, weather conditions, periods of high demand, holidays, customs procedures, or other circumstances beyond Aquion's control.

3. Order Tracking

When available, the customer may receive order tracking information after shipment.

We recommend that customers track the delivery status using the information provided by the carrier.

4. Delivery Address

The customer is responsible for providing a correct and complete delivery address at the time of purchase.

Aquion is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete address information provided by the customer.

If it is necessary to correct the delivery details, we recommend contacting us as soon as possible through our customer support channels.

5. Delivery Delays

Although we work to meet the estimated delivery times, delays may occur due to reasons beyond Aquion's control.

If your order significantly exceeds the estimated delivery time, please contact us so that we can check the shipment status and assist in resolving the situation.

6. Order Not Received

If the tracking information indicates that the order has been delivered but the customer has not received it, we recommend checking with family members, neighbors, or at the designated delivery location.

If the order remains missing, please contact Aquion so that we can investigate the situation with the carrier.

7. Products Damaged During Shipping

If the product arrives damaged, we recommend that the customer contact Aquion as soon as possible and, if possible, provide photos of the product, packaging, and identified damage.

The situation will be reviewed and, where applicable, the available options for an exchange, return, or refund will be provided.

8. Shipping Costs

Shipping costs, where applicable, will be displayed to the customer during the checkout process, before the order is finalized.

Any special shipping conditions or free shipping promotions will be indicated on the website at the time of purchase.

9. Contact

For questions regarding shipping or tracking your order, please contact Aquion through the customer support channels available on our store.

Aquion
Motorcycle Products and Accessories

We are available to assist with questions regarding orders, shipping, and deliveries.