Refund policy
Last updated: August 30, 2026
At Aquion, customer satisfaction is a priority. If, for any reason, you are not satisfied with your purchase, we accept returns, exchanges, and refund requests within 14 days of receiving the product, subject to the conditions set out in this policy.
1. Return Period
Customers have 14 calendar days after receiving the product to request a return, exchange, or refund.
After this period, the request may not be accepted, except where applicable law provides otherwise.
2. Return Conditions
For a return to be accepted, the product should preferably:
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Be in good condition and show no signs of misuse;
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Not have any damage caused by the customer;
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Be returned with its original packaging, where applicable;
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Include accessories, parts, manuals, and any other items that accompanied the product;
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Be accompanied by the order number or proof of purchase.
For motorcycle products and accessories, we recommend that customers carefully check compatibility before installation.
Products that have been installed or used may be subject to an inspection before the return is approved, especially when they show signs of use that prevent them from being resold.
3. Exchanges
Aquion accepts exchanges within 14 days of receiving the product.
To request an exchange, contact us at info@aquion.store, providing your order number and the product you wish to exchange.
Exchanges are subject to product availability. If the replacement product has a different value, a price difference may need to be paid or refunded.
4. Refunds
After receiving the returned product, we may inspect it to verify whether the conditions of this policy have been met.
When the return is approved, the refund will be processed using the same payment method used for the purchase, whenever possible.
The time required for the refund to appear in the customer's account may vary depending on the payment method and financial institution.
5. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact Aquion at info@aquion.store.
We may request photographs, videos, or other information to assess the situation.
When an error or defect covered by the applicable policy is confirmed, we may arrange a replacement, exchange, or refund.
6. Return Shipping Costs
If the return is due to an error by Aquion, an incorrect product, or an issue covered by the applicable warranty, we may cover the costs associated with the return.
When a return is made due to personal preference, cancellation of the purchase, or another reason unrelated to an error or defect in the product, return shipping costs may be the customer's responsibility, unless otherwise required by law.
7. How to Request a Return
To initiate a return, exchange, or refund request, send an email to:
Please include:
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Name used when placing the order;
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Order number;
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Product name;
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Reason for the return or exchange;
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Photos of the product, if required.
Our team will respond with instructions on how to proceed.
8. Consumer Rights
This policy does not limit any rights that consumers may have under applicable law.
Aquion reserves the right to assess each return request based on the condition of the product, the terms of the purchase, and applicable legislation.
9. Contact
For any questions regarding returns, exchanges, or refunds, please contact us:
Aquion
Email: info@aquion.store
Website: Aquion — Motorcycle Products